Privacy Policy

NOTICE OF PRIVACY PRACTICES (Privacy Policy)

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN GET ACCESS TO INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (“HIPAA”) is a federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, to be kept properly confidential. This Act gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information.

As required by HIPAA, The Orchard Clinic (TOC) has prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information as necessary to carry out treatment, payment, or healthcare operations relating to the organized.

USES AND DISCLOSURES OF HEALTH INFORMATION

TOC may use and disclose your protected health information for treatment, obtaining payment for treatment, and healthcare operations necessary to sustain our business.

• Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. An example of this would be: A physical examination or assessment.

• Payment means such activities as obtaining reimbursement for services, confirmation coverage, billing or collection activities and utilization review. An example of this would be: We may provide information to your insurance company as needed to receive payment for services rendered to you. This may include, but is not limited to, diagnosis and treatment codes, treatment notes, and copies of documentation relevant to obtaining payment. Your insurance company, health plan, health insurance issuer or HMO with respect to a group health plan, may disclose protected health information to the sponsor of the plan.

• Healthcare Operations includes the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example of this would be: We may use your personal information to contact you to remind you of an upcoming appointment, either by phone or by mail.

TOC may also use or disclose your protected health information without prior authorization for public health purposes, for auditing purposes, for research studies and for emergencies. We also provide information when required by law.

We may also create and distribute de-identified health information by removing all references to individually identifiable information.

In any other situation, TOC’s policy is to obtain your written authorization before disclosing your protected health information. If you provide us with a written authorization to release your information for any reason, you may later revoke that authorization to stop future disclosures at any time.

TOC may change its policy at any time. This amendment will affect all protected health information maintained by TOC. When changes are made, a new Notice of Patient Information Practices will be posted on this webpage and will display the Effective Dates and any Revision Dates and will be provided to you on your next visit. You may also request an updated copy of our current Notice of Patient Information Practices at any time.  The current privacy policy is current as of 5 August 2025.

PATIENT’S INDIVIDUAL RIGHTS

• You have the following rights with respect to your protected health information, which you can exercise by presenting a written request to the Privacy Officer:

• You have the right to review or obtain a copy of your protected health information at any time.

• You have the right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosure of family member, other relatives, close personal friends or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it. You may also request in writing that we not use or disclose your protected health information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law or in emergency circumstances. FOI will consider all such requests on a case-by-case basis, but the practice is not legally required to accept them.

• You have the right to request that we amend your protected health information.

• You also have the right to request a list of instances where we have disclosed your protected health information for reasons other than treatment, payment or other related administrative purposes.  You have the right to obtain a paper copy of this notice from us upon request.

WEBSITE PRIVACY

By using this site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit our site to make sure that you understand how any personal information you provide will be used.

COLLECTION OF INFORMATION

We collect personally identifiable information such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your request for an appointment or to make a payment on your account.  This information is only used to fulfill your specific request.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud which has already taken place. No information is not provided to any third parties for marketing purposes.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees and agents who have agreed to keep information secure and confidential, have access to this information.

CONCERNS AND COMPLAINTS

If you are concerned that TOC may have violated your privacy rights or if you disagree with any decisions we have made regarding access or disclosure of your protected health information, please contact us at the address listed below: 

The Orchard Clinic

303-214-1055

info@orchardspine.com

5958 S. Holly St

Greenwood Village, CO 80111

 

COLLECTION OF DATA

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the services that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s);

• show advertisements for our products and/or services to you on third-party sites.

• measure and analyze the performance of our advertising campaigns.

OPT-IN

We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Orchard Clinic regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available on this webpage or in writing by request.

DATA SHARING
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions
• By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Orchard Clinic, from 303-214-1055 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. 

 

OPT-OUT

Individuals may revoke (opt-out, cancel, discontinue) their consent to receive communications at any time by contacting our offices, or by responding to messages in a manner provided within the message (i.e. “you may use the “unsubscribe” link” or “reply STOP to be removed from future messages”) 

CONTACT US

You can also contact us at any time at 303-214-1055 or info@orchardspine.com.